Salon Spa
The Blended Salon & Spa, Can it Work? Yes, It’s the Wave of the Future!
Oh, I bet you think I am writing about a Salon and Spa under one roof. No, that’s not the “blend” I am writing about. I want to review the concept of a commission and rental shop all in one place!
Well, now you really think I am crazy. I don’t think so. Some salon owners are crazy smart when it comes to making money and being successful. Some have figured out the right mix of booth rental and commission arrangements to make the shop run like a well oiled machine!
So, who are these owners?
I would like to profile one I am particularly impressed with. He is smart, talented professionally and financially savvy while having a heart and working hard to improve the lives and careers of his professional team. This is an amazing combination. I have listened, in the last 4 years, to many, many salon and spa owners. I have listened to those who work for both the commission shop owner and the booth rental owner and none have had the work and life ethic of this particular gentleman.
Mark Cottle, who owns Kaya Beauty in Henderson, Nevada, has no idea I am writing about him but that’s ok because he would just blush if I told him before I was done! Mark is a very talented Beauty Professional. He is a teacher, mentor and businessman. “I want my team to be successful” he says if you ask him why he is so comfortable when one of his professionals says they want to go rental, “any salon owner who doesn’t want to have their team “own” their own customers and do great things is scared of loss”. His confidence in his ability to groom great talent shines through in everyone in the shop.
You must remember, although I am a financial professional who created a solo beauty professional contact management software, I am also a very vain newly 50 year old women who hates any gray hair showing through and needs to be “blonde” although God gave me the good old Italian dark brown to work with! I am very loyal to some very talented professionals who credit Mark & Kaya for their success.
I am also finally getting my nails done and for a treat had a facial and massage on my birthday as a gift from my staff. What an amazing event, all at Kaya, the top treatment with great people, all loving what they do and making their work into an enjoyable career.
All of them, when asked what is important to the salon& spa owner say “ Mark cares only about the happiness of the client”, “If the client isn’t being taken care of by one professional in the salon, we all must understand and help them to find the right professional in the salon to work with”. Wow, what a concept.
Mark bought each member of his team a copy of the Redken sponsored Michael Cole book “A Little More off the Top” to read and study and discuss at future meetings for the group. I was lucky enough to read a copy and what a great book for all beauty professionals as well as any business person who lives with customer service as a crucial part of their career. Mark gave them the book with the goal of building success for each team member which in turn builds success for the shop.
Now I can’t tell you the financial formula of booth rental to commission and what the splits are and what the monthly fees are. I can tell you that all work to sell product, not “force sell” product to the clients, the front desk calls all clients of commissioned staff the day before the appointment (I believe this is too late, but that’s another client management story), and are super friendly helping out however they can.
When Mark said to me, as I commented on how wonderful his management style was and how unique he is in the marketplace, “If a client likes a professional’s work, they will follow them anywhere. Why shouldn’t I make the professional happy to be here so the client will be happy to be here? I don’t own the client, nobody does, but client loyalty to their professional is expected”. I knew then that Mark understood the fundamentals that most salon owners ignore or suppress for the sake of “owning’ the client.
Your professionals are you best and most valuable asset. As a Salon & Spa owner treat them right and you will have the beauty professional and their clients for life.
About the Author
Diane Dutton, CEO of CK Systemz, home of Client Keeper Client Management Software and the Cosmo Success Kit for financial success of the beauty professional. Dutton is a CPA, MBA and author of 'A Woman's Ladder to Success" available on Amazon.com. For more informaation on Client Keeper and beauty school discounts and group purchases contact ddutton@cksystemz.com
Reve Salon and Spa
 |
 Wax Heater Salon Spa Manicure Pedicure Paraffin Warmer Hard Strip Waxing 400ML $23.57 Time Remaining: 20d 5h 56m Buy It Now for only: $23.57 Buy It Now |
 MAGNIFYING LAMP BEAUTY Light SALON SPA FACIAL MAGNIFIER Manicure Pedicure Tool $28.00 (8 Bids) Time Remaining: 7h 13m |
 High Frequency Device Portable Probe Spot Remover Salon Spa Beauty Machine NEW $28.00 Time Remaining: 8d 14h 26m Buy It Now for only: $28.00 Buy It Now |
 White Chair PU Leather Stool New Footrest Saddle Clinic Doctor Dentist Salon Spa $46.95 Time Remaining: 1h 19m |
 PROFESSIONAL HAIR STEAMER COLOR TREATMENT PROCESSOR BEAUTY SALON SPA EQUIPMENT $88.88 Time Remaining: 25d 10h 48m Buy It Now for only: $88.88 Buy It Now |
 HUGE Bratz Girl Boy Lot 204 Pc SALON SPA Dolls BED Clothes CHAIRS Shoes ACCESS + $29.99 (1 Bid) Time Remaining: 3h 28m |
 18L UV Towel Warmer Hot Cabinet Salon Spa Nail Facial Tattoo Beauty Sterilizer $76.90 Time Remaining: 27d 13h 5m Buy It Now for only: $76.90 Buy It Now |
 New BestSalon Hydraulic Facial Bed Spa Table Tattoo Salon Chair 6B $270.00 (1 Bid) Time Remaining: 13h 19m |
 Woods Lamp Beauty Salon Spa Facial Skin Care Analyzer Machine Device New $39.95 Time Remaining: 26d 5h 39m Buy It Now for only: $39.95 Buy It Now |
 3 in 1 Salon Spa Diamond Microdermabrasion Dermabrasion Peel Vacuum Machine Set $80.99 (18 Bids) Time Remaining: 1d 11h 52m |
 Salon SPA Trolley Storage Cart Coloring Beauty Salon Rollabout Hair Dryer Holder $39.95 Time Remaining: 17d 8h 33m Buy It Now for only: $39.95 Buy It Now |
 NEW WOODS LAMP FACIAL SKIN CARE ANALYZER UV LIGHT SKIN DIAGNOSE BEAUTY SALON SPA $44.49 Time Remaining: 4d 13h 49m Buy It Now for only: $44.49 Buy It Now |
 New Footrest Saddle Clinic Stool Doctor Dentist Salon Spa White Chair PU Leather $34.95 Time Remaining: 57m |
 WOODS LAMP SKIN CARE ANALYZER BEAUTY SALON SPA FACIAL $44.88 Time Remaining: 2d 10h 16m Buy It Now for only: $44.88 Buy It Now |
 Black Stool Salon Spa Tattoo Equipment Medical Chair Facial Beauty RUBBER WHEEL $36.95 Time Remaining: 1h 34m |
 New 2012 Nova NV 07A+ 5 in 1 Salon SPA Microdermabrasion Diamond Peel Machine $499.00 Time Remaining: 8d 9h 9m Buy It Now for only: $499.00 Buy It Now |
 2 PC Black Stools Salon Spa Tattoo Equipment Medical Chair Facial Beauty Working $54.95 Time Remaining: 1h 6m |
 8L Timer Racks UV Sterilizer Tattoo Gun Sanitizer Salon Spa Beauty Cabinet Nail $64.95 Time Remaining: 28d 7h 34m Buy It Now for only: $64.95 Buy It Now |
 Salon Pedicure Foot Spa Tubs w Massaging Chair Feature No Reserve $200.00 Time Remaining: 7h 31m |
 SALON SPA DENTAL TROLLEY TROLLY+ MAGNIFYING LAMP TATTOO $119.88 Time Remaining: 22d 8h 56m Buy It Now for only: $119.88 Buy It Now |
 AOSOM 3 PORTABLE Massage Chair Tattoo Spa Salon Black $30.99 (2 Bids) Time Remaining: 2d 6h 48m |
 DYNA CHI SALON PACKAGE Detox Spa Bath SPARE ARRAY $345.00 Time Remaining: 16h 54m Buy It Now for only: $345.00 Buy It Now |
 36w Curing Nail Dryer UV Lamp Light Salon Spa Acrylic Gel Shellac 36 Watt white $31.88 Time Remaining: 11d 14h 8m Buy It Now for only: $31.88 Buy It Now |
 NEW Black PORTABLE MASSAGE CHAIR TATTOO Spa Salon With Carrying Bag $30.00 (8 Bids) Time Remaining: 2d 12h 15m |
 NEW AROMATHERAPY OZONE DIGITAL FACIAL STEAMER SALON SPA $119.88 Time Remaining: 26d 14h 24m Buy It Now for only: $119.88 Buy It Now |
 Black 3 Foam Portable Massage Chair Tattoo Shop Spa Salon Equipment Station New $59.95 Time Remaining: 1h 43m |
 2 IN 1 MAGNIFYING LAMP FACIAL STEAMER PRO Grade BEAUTY SALON SPA Equipment $137.95 Time Remaining: 13d 23m Buy It Now for only: $137.95 Buy It Now |
 New 2012 Nova NV Q606 6 in 1 Salon SPA Microdermabrasion Diamond Peel Machine $699.00 Time Remaining: 3h 56m Buy It Now for only: $799.00 Buy It Now |
 SHAMPOO CHAIR AUTO RECLINE RECLINING BARBER HAIR SPA BEAUTY SALON EQUIPMENT $69.88 Time Remaining: 3d 4h 56m Buy It Now for only: $69.88 Buy It Now |
 Brand New Salon or Spa Facial Steamer with Ozone FS 11 $78.00 Time Remaining: 3h 18m |
 BACKWASH CERAMIC SHAMPOO BOWL SINK CHAIR UNIT STATION BEAUTY SPA SALON EQUIPMENT $399.88 Time Remaining: 12d 3h 59m Buy It Now for only: $399.88 Buy It Now |
 Refurbished SPA Trolley Storage Cart Coloring Beauty Salon Rollabout Hair Dryer $16.95 Time Remaining: 27d 3h 18m Buy It Now for only: $16.95 Buy It Now |
 Thermal Spa Professional U V Gel Light Nail Dryer New Dryers Nails Salon Style $32.00 (3 Bids) Time Remaining: 1d 1h 6m |
 NEW BEAUTY SALON SPA HAIR COLORING TROLLEY CART TR 01 $68.99 Time Remaining: 10d 10h 17m Buy It Now for only: $68.99 Buy It Now |
 White Chair PU Leather Stool New Footrest Saddle Clinic Doctor Dentist Salon Spa $46.95 Time Remaining: 2h 54m |
 Hydraulic Adjustable Tattoo Salon Rolling Stool Facial Massage Spa Swivel Black $36.90 Time Remaining: 27d 13h 13m Buy It Now for only: $36.90 Buy It Now |
 Portable Massage Chair Tattoo Spa Beauty Salon Therapy Black PU Leather 3 Foam $78.95 Time Remaining: 3h 21m |
 MINI UV HOT TOWEL WARMER CABINET STERILIZER SANITIZER SPA BEAUTY SALON EQUIPMENT $79.88 Time Remaining: 3d 7h 51m Buy It Now for only: $79.88 Buy It Now |
 Nail Manicure Pedicure Fan Salon Dryer Heater SPA Equipment Gel Acrylic Polish $56.85 Time Remaining: 3h 4m |
 Black Stool Salon Spa Tattoo Equipment Medical Chair Facial Beauty RUBBER WHEEL $37.95 Time Remaining: 16d 10h 21m Buy It Now for only: $37.95 Buy It Now |
 BRAND NEW HYDRAULIC BARBER CHAIR STYLING HAIR SPA BEAUTY SALON EQUIPMENT $119.88 Time Remaining: 6h 29m |
 2 PC Black Stools Salon Spa Tattoo Equipment Medical Chair Facial Beauty Working $54.95 Time Remaining: 26d 11h 53m Buy It Now for only: $54.95 Buy It Now |
 BRAND NEW CLASSIC HYDRAULIC BARBER CHAIR STYLING HAIR BEAUTY SPA SALON EQUIPMENT $119.88 Time Remaining: 15d 6h 15m Buy It Now for only: $119.88 Buy It Now |
 White Hydraulic Adjustable Tattoo Salon Rolling Stool w Back Massage Spa Swivel $49.95 Time Remaining: 1h 49m |
 5X MAGNIFYING LAMP BEAUTY SALON SPA FACIAL EQUIPMENT NR $74.90 Time Remaining: 25d 10h 36m Buy It Now for only: $74.90 Buy It Now |
 9 in 1 FACIAL MACHINE AROMATHERAPY STEAMER SKIN CARE SPA BEAUTY SALON EQUIPMENT $549.88 Time Remaining: 6h 8m |
 PU Reiki Portable Massage Table w Carry Case Salon Spa $98.88 Time Remaining: 3d 11h 3m Buy It Now for only: $98.88 Buy It Now |
 5X MAGNIFYING LAMP BEAUTY SALON SPA FACIAL EQUIPMENT NR $83.95 Time Remaining: 4h 43m Buy It Now for only: $93.95 Buy It Now |
 Salon Stool Hydraulic Tattoo Massage Faicial Spa Stool Chair Black New $34.95 Time Remaining: 26d 5h 29m Buy It Now for only: $34.95 Buy It Now |
 8L Single Cabinet UV Sterilizer Towel Timer Racks Tattoo Gun Sanitizer Salon Spa $79.95 Time Remaining: 4h 29m Buy It Now for only: $87.95 Buy It Now |
 Professional Hair Stand Steamer Salon Spa Beauty Equipment Hood Color Processor $85.00 Time Remaining: 25d 8h Buy It Now for only: $85.00 Buy It Now |
 Start Your Own Hair Salon and Day Spa (Start Your Own...) List Price: Sale Price: $12.21 You save: $5.74 (32%)  Eligible for free shipping!Availability: Usually ships in 24 hours See Reviews For This Product DescriptionCash In on the Attraction to Looking Good If running your own salon sounds like a dream come true, then stop thinking and start styling! Trendy hair, newfound energy and a revitalized appearance remain invaluable commodities no matter what ups and downs await the economy...  |
 Salons and Spas: The Architechure of Beauty List Price: See Reviews For This Product DescriptionNew in Paperback Beauty is big business worldwide. This is most evident by noting the amazing transformation of what was once the corner ôbeauty shopö into the amazing spaces that are now called salons and day spas and are being designed by some of the worldÆs hottest designers and architects... |
 De Cielo Salon: Burbank, CA Sale Price: $1.99 Eligible for free shipping!Availability: Usually ships in 1-2 business days See Reviews For This Product |
 Blip Toys Squinkie Doo Salon Playset List Price: Sale Price: $11.98 You save: $1.01 (8%) Eligible for free shipping!Availability: Usually ships in 24 hours See Reviews For This Product DescriptionTake your Squinkies Doo to a day at the Salon. Place them in the salon chair for styling or under the dome dryer for a quick blow dry. Includes 2 Squinkies Doo figures with brush and hand held pretend dryer. |
 Hot Towel Warmer Cabinet 16L UV Sterilizer Massage Spa Salon Sale Price: $86.00 Eligible for free shipping!Availability: Usually ships in 1-2 business days See Reviews For This Product Description16 L Hot Towel Warmer is a premium towel warmer unit that provides you or your client with a luxurious massage or spa experience through the soothing, therapeutic warmth of moist heated towels. This compact warmer fits almost anywhere in your home, office, or spa... |
 Salon Combination UV Sterilizer & Towel Warmer Cabinet Sale Price: $79.75 Eligible for free shipping!Availability: Usually ships in 1-2 business days See Reviews For This Product DescriptionProfessional quality - CE certified (International safety compliance standard)Versatile - Warms wet or dry towels.Dual purpose - Unit is a combination UV sterilizer & hot towel warmer; cabinet includes a removable, durable, light-weight wire basket, making storing and accessing towels easy... |
 Sally's Salon List Price: Sale Price: $14.99 You save: $5.00 (25%) Eligible for free shipping!Availability: Usually ships in 24 hours See Reviews For This Product DescriptionHelp Sally spread her salon savvy from her hometown shopping mall to the glittering lights of Hollywood in this colorful and engaging challenge. Work with Sally to beautify everyone from little old ladies to punk rockers in 10 unique salon locations... |
 Spa Factory Custom Nail Studio List Price: Sale Price: $32.99 You save: $7.00 (18%) Eligible for free shipping!Availability: Usually ships in 1-2 business days See Reviews For This Product DescriptionIf your imaginative child loves painting her nails, she'll enjoy creating her own nail polish colors as well. The unique Jakks Custom Nail Studio lets would-be stylists, age eight and older, create custom nail polish colors, and then give manicures and pedicures to themselves and their friends... |
 New 5X Magnifying Lamp Beauty Salon Spa Facial Equipment List Price: Sale Price: $64.95 You save: $10.00 (13%) Eligible for free shipping!Availability: Usually ships in 1-2 business days See Reviews For This Product DescriptionBest Choice Products is proud to introduce This Brand New CE APPROVED BEAUTY SALON 5X FLOOR LUMINSESCENT MAGNIFYING LAMP WITH STAND. Our Professional Magnifying lamp comes with low heat 22W Soft bulb 5X Diopter Magnifying extra large lens... |
 GHTX Hot Towel Dispenser Warmer for Salon, Spa, or Restaurant with Box of 10 Towels Sale Price: $84.95 Eligible for free shipping!Availability: Usually ships in 24 hours See Reviews For This Product DescriptionPush Button For 1 or 5 Hot Towels; Sterilize Function; Self Cleaning Function; Normal/Hot Switch; On/Off Switch; Compact Attractive. Package of 10 Towels Included. |
